Return & Exchange Policy

At Balliets, we want you to love everything you purchase. If something isn't quite right, we're here to help.

Returns

We gladly accept returns on full-price, unworn merchandise within 14 days of purchase. Items must be in their original condition — unworn, unwashed, and with all original tags attached. A receipt or proof of purchase is required.

Cosmetic and beauty products may be returned within 14 days only in their original, unopened packaging.

Customer is responsible for the return shipping cost. Returns must be postmarked within 14 days of receipt.

Exchanges

Exchanges are welcome in-store only within 14 days of purchase, subject to availability. Please contact our team to arrange an exchange before visiting our location.

Final Sale Items

The following are considered final sale and are not eligible for return or exchange:

Opened beauty and cosmetic products
Items marked as final sale at time of purchase
Intimate apparel and swimwear

How to Initiate a Return

To start a return, please contact us at (405) 848-7811 or customerservice@balliets.com, or stop by our store at Nichols Hills Plaza, Nichols Hills, Oklahoma. Our styling team will be happy to assist you.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days. Shipping charges are non-refundable.

For any questions, please don't hesitate to contact us.